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BUSINESS SYSTEMS / PROFESSIONAL & MANAGED SERVICES / OPERATIONAL LEADER
Professional Summary:
Results-driven Technology Leader with 28+ years of experience in delivering enterprise software solutions, leading high-performing technical teams and driving business growth. Proven ability to manage complex projects, optimize IT infrastructure, and improve operational efficiency. Expertise in JD Edwards EnterpriseOne, cloud technologies, and IT service management.
Core Competencies
Leadership Mentoring
Professional Development
Program Leadership
Client Success
Solutions Architect
Post-Engineering Sales
Business Systems Professional Services
Relationship Management
IT Project Management
Customer Service / Partnerships
Relationship Management
Coaching
Written & Verbal Communication
Report Generation / Management
Managed Services
Technology Competencies
Database: Oracle, MS SQL Server, Sybase, Microsoft Access, DB2/400
Operating Systems: Windows Server, Windows Client, OS/400, Solaris, Linux RedHat, Oracle Enterprise Linux
Software: J.D. Edwards (WebSphere, Oracle Application Server, WebLogic, BizConnect, BlackBerry Enterprise Server, Deltek, Primavera, SmartCommerce, Axxess, Active Directories, Office Professional Suite, Scopus
Systems: IaaS, PaaS, SaaS, and DBaaS using Oracle Cloud Services, IT systems, ERP, BPR, JD Edwards EnterpriseOne (JDE E1) and Portfolio Management
PROFESSIONAL EXPERIENCE
Argano LLC; Plano, TX 2021 to Present
Argano builds digital foundations that help businesses run better and is a Platinum level member of Oracle Partner Network.
Director of Technical Services/Delivery Manager/Project Manager
➢ Developed and implemented a new vision, mission, operating principles, and core values for the technical services team, aligning with corporate strategic directives.
➢ Increased billable work volume by 96% within 3 years.
➢ Coordinated the migration of on-premises solutions to hosted (private and public) cloud environments.
➢ Scope, plan, and manage all JD Edwards CNC aspects and resources of all implementations, upgrades, and Managed Services JD Edwards engagements.
➢ Guided and directed an increase in the scope and delivery of OIC, BIP, Essbase/EPM, CNC, DBA, OS System Administration support across all Managed Services clients.
➢ Initiated and built internal and external partnerships to broaden and improve support services, attract new clients, and strengthen relationships with existing ones.
GSI, INC., Canton, GA 2012 to 2021
An Oracle JD Edwards, Salesforce, and NetSuite full-service application, development, and technology company, and a Platinum level member of Oracle Partner Network.
Sr. Client Success Manager / Project Manager
➢ Drove consistent quarter-over-quarter growth in business unit profit margins, achieving an average increase of 20 - 30% annually.
➢ Oversaw planning and resource allocation for multiple JD Edwards projects and programs, ranging in value from $20K to $7M, including support, upgrade, migration projects, and data merges from legacy systems.
➢ Established, negotiated, and enforced multi-year contracts, some exceeding $100K in monthly recurring revenue.
➢ Maintained and grew client relationships, resulting in increased market share for clients.
➢ Assisted with the sales cycle, creating proposals and accurately calculating cost estimates.
➢ Recruited, hired, assembled, and managed multi-disciplinary project teams.
IXTEND, INC., Denver, CO 2011 to 2012
A leading Oracle JD Edwards Gold Level Partner, acquired by Velocity in 2013.
Client Services Manager / Sr. Architect
➢ Managed a team of senior JD Edwards CNC consultants, optimizing resource allocation and reducing application support, upgrade, and development costs by 30%
➢ Successfully rebuilt and restored previously damaged client relationships, transforming them into reference accounts and securing future business opportunities.
FUJITSU AMERICA, Greenwood Village, CO 2006 to 2011
Fujitsu Consulting - Fujitsu Consulting is the consulting and services arm of the Fujitsu group, providing information technology consulting.
Senior CNC Architect
➢ Led the JDE CNC architectural design for a 1,200-user migration from E1 8.10 to E1 9.0 on a new platform, resulting in a 30% reduction in operating expenses, a 50% improvement in issue resolution time, and a 50% increase in end-user satisfaction.
➢ Developed and delivered training on live and DR configurations, reducing downtime by 80% and increasing user satisfaction by 75%.
➢ Consolidated four regional JDE E1 8.10 implementations, providing a 50% overhead reduction and a 60% infrastructure decrease.
STELLAR, Jacksonville, FL 2003 to 2006
A leading Architect, Engineering, and Construction design and build organization with a focus on refrigerating solutions for food preparation and storage warehouses
IT Manager
· Negotiate business and software vendor contracts to provide 40% reduction in expenditure and provide the most cost-effective software solutions for business needs while increasing competitive advantage by 20%
➢ Gained insight and understanding of business practices to align IT solutions in supporting successful accomplishment of corporate goals
➢ Worked with subject matter experts to provide cost benefit and ROI analysis of desired software solutions in meeting existing and projected future business needs
➢ Installed, upgraded, updated, and maintained multiple software products. Providing system administration insight to bring on new products and provide technical leadership in the integration with existing JDE E1 solution
➢ Designed, recommend, and implement process changes to enhance staff performance by 20%, diminish missed opportunities by 15%, and reduce expenditures 15%
➢ Analyzed department ongoing expenditures and forecast upcoming capital expenditures to establish a budget which met IT department needs to support business growth and competitive advantage
JD EDWARDS, Denver, CO 1998 to 2003
World-class software development organization delivering the most flexible and customizable Enterprise Resource Planning (ERP) software solution in the market
Team Lead / Technical Support Analyst
➢ Provide leadership, mentoring, training, career growth guidance, periodic performance reviews, salary and hiring recommendations, along with disciplinary actions when needed
➢ Served in a six-month internship with IBM where I provided JDE CNC insight and expertise to become a Co-Author of IBM’s J.D. Edwards OneWorld Implementation for AS/400 Redbook
GRANT THORNTON, LLP, Denver, CO 1997 to 1998
Among the top accounting firms in the United States with an extensive management consulting division
Management Consultant
➢ Installed, configured, and modified CRM solution for banking, telecommunications, marketing, and debt collection agencies
➢ Lead Joint Application Development (JAD) sessions to discern, discover, and implement business process improvements
➢ Designed and developed custom modules for CRM solution
COLORADO CHRISTIAN UNIVERSITY, Lakewood, CO 1995 to 2000
Private – Liberal Arts University in the Denver metropolis area providing traditional and innovative studies programs leading to BA, BS, and MA degrees
Associate Director of Financial Aid / Adjunct Professor
➢ Provided instruction as an adjunct professor, teaching Microsoft Office software suite in a collegiate environment, facilitating greater employment opportunities for students
➢ Served on steering and selection committee for acquisition of financial software solution to meet university’s need to improve customer services and reduce days outstanding for accounts receivable.
➢ Implemented US Department of Education guidelines and regulations to guarantee that university would maintain eligibility to distribute federally provided and/or insured financial aid
➢ Led, trained, and mentored staff to establish and enforce school’s guidelines in administration of private, local, and state financial aid