Kris Plantrich - Executive Career Coach - Basil coaching services

As a career coach and resume writer, I have had the pleasure of assisting Todd Thomsen with his career documents, and in his search for new opportunities. While working with Todd, I have seen firsthand, that he is a man of integrity and it is very important for him to develop relationships that bring value, with all he meets.

He is a driven man with true character that holds to the importance of his word, work ethics, and high-level communication with his team and customers. And is why he has long and well-developed customer relationships.

Todd is an avid learner and utilizes what he continues to learn, to tackle customer issues, address company concerns, and sharpen his leadership skills while building a strong team.

Akiko Toyota - Solution Delivery Manager - Oracle

Todd has excellent professional managerial and communication skills along with work ethics based on his humanity values. His approach toward problems as a leader always started with showing his understating first then providing clear and precise advices with professional attitude after respectful dialogue. His ethical practices were almost ideal in a multi-cultural work environment by his nature. Although I worked for him in my early career stage as a specialist immigrant to the US, I still feel he was the one of the best managers I have ever worked for. I learned a lot from him to be a manager in a group of people from different backgrounds.

John Sztoylar - AVP Human Resource Systems Technology - CIT Group

I have been volunteering for a nonprofit organization for the last 3 or 4 years. During this time Todd and I have worked extensively together on various projects. Todd is extremely dependable, approachable, and truly always willing to help, a great team member, and pleasure to work with.

Cathy Gallagher - VP Industry Programs Success - Evosys

Todd has delivered transformational leadership so that his team is highly motivated and engaged. He’s an inspirational role model who challenges and maximizes the strength of the team and aligns their efforts to the mission and vision of the organization. He addresses escalated client issues with speed and urgency, orchestrating resources across the company as appropriate. He is truly passionate about customer advocacy and has a proven track record in helping customers successfully adopt the products and services with a positive experience, driving growth through renewals and expansion.

As great leaders do, Todd takes extreme ownership in developing high performing Enterprise Customer Success teams and successfully managing the daily, weekly, monthly and quarterly delivery of the Customer Success functions of his teams. Todd consistently monitors statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions and develops the necessary corrective action plans accordingly. He manages and ensures that the Enterprise Customer Success team is delivering value, results and outcomes that align to customer objectives and exceptional customer experiences while ensuring adherence to the prescribed customer journey and engagement model for customers is seamlessly and consistently adhered to. Todd promote robust customer health and develops improvement plans that course correct unhealthy customers to avoid customer churn and improved satisfaction.

Todd has developed procedures to deliver key Customer Success outcomes, including reducing time to value by onboarding new customers, increasing customer lifetime value through greater customer adoption, retention and satisfaction, and upselling to maximize addressable customer wallet. Todd and his team members serve as trusted advisors to executive level customers, forges relationships and provides insights and recommendations that support their objectives.

Jennifer Jensen - Director of Customer Experience - Omron Automation

I've worked with Todd Thomsen for many years through his company, GSI. Todd is a very knowledgeable professional advisor, who works hard to ensure that he and his peers really listen to your needs as a customer and once aligned, works diligently to exceed expectations in an ever-changing world. Todd is insightful, provides best in class recommendations for companies and really works to add value in every relationship he builds. I'd recommend Todd very highly, as he's always delivered on his word.

David Telford - Vice President of Innovation, PMO, and Client Success - GSI, Inc (Retired)

I have had the pleasure of working with Todd for a number of years, including being his upline manager during his transition to CSM Manager. I have found Todd to be a thoughtful and thorough contributor to problem resolution, always willing to dig into the technical details to establish a detailed picture of the issue. He has a well-rounded knowledge of multiple technical disciplines and the ability to triage issues to find the root cause. Todd is not shy to seek advice on how to tackle any issue and joins the ideas of others with his own to establish the most effective approach to resolution. As a manager Todd is a practitioner of Servant Leadership, empowering his team to rise to their highest level of contribution while providing the blocking and tackling to clear a path for their success. He is well-read and quickly absorbs concepts he finds will help him be a better leader and contributor to the organization.

David Hursh - IT Manager ERP System - IDEX Corp

Todd and I first met and worked together while migrating from one outsourced data center to another. Our task was to move 5 individual instances of JDE, and everything associated, to a new home…in a short amount of time and no interruption to our 20 global manufacturing floors. With diligence, preparation, and constant communication this was accomplished in 6 weeks, on time and no interruptions.

Todd was able to come along side of our business and lead his decentralized team during the transition, then switched gears to educate and lead the daily operations of our complex JDE architecture using a mixture of our established practices and GSI’s best practices. This was not as easy as it sounds, there were challenges – some easily overcome and others requiring assessment and adjustments on both sides of the equation. Even during a few delicate situations where assignments were missed, or misunderstood, Todd took the time to understand the situation and provide viable alternatives for both short and long term solutions. As our teams worked together, we found opportunities to turn manual sys admin activities into automated managed processes. Today we enjoy a well running operation of a single JDE9.2 instance where the GSI team enabled us to migrate all of our legacy JDE instances into one with no downtime experienced by our end users.

Nelson Bergamo - Account Director - Birlasoft

Todd is very professional and always well prepared for any situation. He's an innate leader and easily understands complex scenarios / issues and translates them in an organized manner into actionable items that will produce results for clients both internal & external.

His technical background is quite helpful, which makes him able to communicate with all levels withing organizations (technology managers to CxO level) - very versatile in being able to communicate with different audiences effectively. It was a pleasure working with Todd and would highly recommend him, especially for his leadership, organizational, technical and personal skill sets!

Natalia Suatez - IT Director (Global ERP Project) - Massimo Zanetti Beverage

Todd has been one of the most customer-centric partners I have worked with. Our periodic meetings were always organized with highlights on areas of interest which made them very efficient. His team was always very helpful and focused on providing the best service. It was a pleasure to work with him, I appreciated how he managed his team and us to ensure a coordinated effort to resolve issues quickly.